Privacy Policy
queriontava understands that your privacy matters. This policy explains how we handle your personal information when you use our startup strategy platform and educational services.
Information We Collect
When you engage with queriontava's platform, we collect several types of information to provide you with personalized startup education and financial strategy resources.
Personal Information
- Name, email address, and phone number when you register for programs
- Professional background and business interests for course recommendations
- Payment information processed through secure third-party processors
- Communications you send to us, including feedback and support requests
Usage Information
We automatically collect information about how you interact with our platform, including pages visited, time spent on different sections, and learning progress through our educational materials.
We never collect sensitive financial account information or passwords. All payment processing is handled by certified third-party services that maintain their own security standards.
How We Use Your Information
Your information helps us deliver relevant educational content and improve our startup strategy programs. Here's how we put your data to work:
- Customizing learning recommendations based on your business interests
- Sending course updates, new content notifications, and educational newsletters
- Processing enrollment in workshops and educational programs
- Providing customer support and responding to your inquiries
- Analyzing platform usage to improve our educational offerings
- Ensuring platform security and preventing fraudulent activity
We believe in transparent communication. You'll always know why we're contacting you, and every email includes clear options to adjust your preferences or unsubscribe entirely.
Information Sharing and Third Parties
queriontava doesn't sell your personal information to marketing companies or data brokers. We do work with trusted service providers who help us operate our platform effectively.
Service Providers
- Payment processors for handling course enrollments and fees
- Email service providers for delivering educational content and updates
- Cloud hosting services that store course materials and user data securely
- Analytics services that help us understand how to improve our platform
Legal Requirements
We may disclose information when required by Canadian law, court orders, or government regulations. This includes cooperating with law enforcement investigations and compliance with financial regulations applicable to business education services.
All our service providers sign agreements requiring them to protect your information and use it only for the specific services they provide to queriontava. They cannot use your data for their own marketing purposes.
Your Privacy Rights
Under Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have several rights regarding your personal information.
Access and Control
- Request a copy of all personal information we have about you
- Update or correct any inaccurate information in your profile
- Delete your account and associated personal data
- Withdraw consent for specific uses of your information
- Opt out of marketing communications while staying enrolled in courses
Exercising Your Rights
To exercise any of these rights, send a written request to our privacy team at info@queriontava.com. We'll respond within 30 days and may need to verify your identity before processing certain requests. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.
If you're not satisfied with how we handle your privacy concerns, you can file a complaint with the Office of the Privacy Commissioner of Canada.
Data Security and Retention
We take data security seriously, especially given the sensitive nature of business and financial education. Our security measures include encrypted data transmission, secure server environments, and regular security audits.
Security Measures
- SSL encryption for all data transmitted to and from our platform
- Regular security updates and vulnerability assessments
- Restricted access to personal information on a need-to-know basis
- Secure backup systems with encryption for stored data
Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this policy. Course enrollment records are typically retained for seven years to comply with Canadian business record requirements. Marketing communications data is deleted within two years of your last interaction with our platform.
While we implement strong security measures, no online system is 100% secure. We continuously monitor for threats and will notify you promptly if any data breach affects your personal information.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your learning experience and provide personalized content recommendations.
Types of Cookies
- Essential cookies that enable core platform functionality
- Performance cookies that help us understand how users navigate our site
- Functional cookies that remember your preferences and settings
- Analytics cookies that provide insights into course effectiveness
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform features, particularly personalized learning recommendations and progress tracking.
International Data Transfers
While queriontava operates primarily in Canada, some of our service providers may process data in other countries, including the United States. When we transfer data internationally, we ensure appropriate safeguards are in place.
- Service providers must meet Canadian privacy standards regardless of location
- Data processing agreements include specific privacy and security requirements
- We monitor international privacy law changes that might affect our users
If you have concerns about international data transfers, please contact us to discuss your specific situation and available options.
Changes to This Policy
We review and update this privacy policy annually, or more frequently if significant changes occur in our data practices or applicable laws. When we make material changes, we'll notify active users by email and post the updated policy on our website.
Continued use of our platform after policy changes indicates your acceptance of the new terms. If you disagree with policy changes, you may close your account and request data deletion.
Major policy changes will include a 30-day notice period before taking effect, giving you time to review changes and make decisions about your account.
Privacy Questions?
Email: info@queriontava.com
Phone: +1 705 715 5435
Mail: 466 Terrace Way, Oakville, ON L6M 1N5, Canada
Our privacy team responds to inquiries within two business days.